Right of withdrawal

An order can only be canceled in the following cases:

1. if the ordered goods have not been delivered through the fault of the company within 30 days of receipt of the full payment, which can be clearly assigned by stating the order number in the intended use. This expressly does not apply in the event of late delivery caused by third parties, such as the commissioned delivery service, in particular in the case of shipments without a tracking number.

2. in the case of the delivery of defective products. Defective products are products that deviate significantly from the ordered goods. Defective products are expressly not products that were manufactured according to the data provided by the customer when placing the order. We would like to point out that the customer is responsible for ensuring the correctness and completeness of the data. The products are manufactured in accordance with the information provided in the confirmation e-mail.

The withdrawal must be made as soon as possible after the fault or defect is discovered, but in no case later than 14 days after receipt of the product.

In the event of a valid withdrawal of an order, the Company shall be responsible for all costs associated with the manufacture and reshipment of a new copy of the product in question.

In the event of reimbursement for defective or faulty products, a new copy of the product will not be manufactured and the products must be returned to us in their original packaging.

The withdrawal must be sent by e-mail to the e-mail address given on www.deinwennbuch.de.

The General Terms and Conditions do not grant a right of withdrawal for products that have been manufactured and individualized according to the customer's wishes and have neither defects nor faults. This expressly includes products that were manufactured according to the technical parameters of personalization provided to the company at the time the order was placed.